Secure Remote Support

EMC Secure Remote Support optimizes your EMC storage solution with around-the-clock remote monitoring that helps you minimize system downtime and accelerate issue diagnosis and resolution.

EMC brings you a range of capabilities, including:

• Constant support — Get 24x7 monitoring, diagnosis, and repair of your EMC hardware system.
• Pre-emptive troubleshooting — Catch and resolve minor errors or issues before they affect your environment.
• Close collaboration — Benefit from the teamwork between EMC remote support technicians and field staff, which ensures fast escalation and problem resolution.

With the EMC Secure Remote Support Gateway your organization gets additional proactive remote support protected by the latest security features. This powerful information Gateway offers fast, secure remote support for your EMC infrastructure, keeping your critical data available at all times. Partner with EMC's industry—leading customer support organization to identify and address potential issues-proactively, remotely, and efficiently.

The Gateway delivers secure, high-speed access to EMC support plus enhanced security features—including encryption, authentication, customer-controlled remote access, and audit-that help you address your corporate and industry security compliance regulations, and more.